Refunds & Exchange

Payment, Delivery & Returns

1. Return/Exchange (the shipping is taken care of by the brand with the help of our delivery partner)

Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-

Returns and exchanges requests will be subject to checking and vetting by Perenne Cosmetics.

  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy. Please note that Natural Ingredients can react to some people, hence always do a patch test before using any product (patch test procedure is mentioned on the box of each item) as refunds due to skin sensitivity will not be entertained. Please read the ingredients and the skin type recommendation before buying the products if you still have confusion we are always available on WhatsApp and call for tele consultation.
  • Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your return/refunds request has been accepted, the process will be completed within 7-10 business days.


*Please note if the exchange or return is only for your personal choice where the brand is not at fault you can courier us the products, if we will arrange a pickup you will be charged the return shipment will be charged at Rs. 99/- as a return pickup charge.

All claims for shortages or damages must be reported to customer service within 24 hours of delivery.


All claims for cancellation must be reported to customer service(9643963434/ 8860226469 or info@perennecosmetics.com ) within 24 hours of placing order.

2. Refunds

The amount refunded will be credited to your Perenne Glow miles and can be used within 1 year We DO NOT provide any cash refunds.

If the fault or damage is from the brand’s end or in case of a missing item, the item will be returned and exchanged as per the customer’s choice of obtaining credit. However, if the customer willingly wants to return the item, the shipping cost of the returned item is Rs. 99, which will be deducted from the money paid.

Returns and exchanges requests will be subject to checking and vetting by Perenne Cosmetics.


Damages due to neglect, improper usage or wrong application will not be covered under this Policy. Please note that essential oils can react to some people skin, hence always do a patch test before using any of our product/s (patch test procedure is mentioned on the box of each item) as refunds due to skin sensitivity will not be entertained. Please read the ingredients and the skin type recommendation before buying the products if you still have confusion we are always available on WhatsApp and call for tele consultation.
Shipping charge would not be included in the refund value of your order as these are non-refundable charges.


Once your return/refunds request has been accepted, the process will be completed within 7-10 business days.


Please note if the exchange or return is only for your personal choice where the brand is not at fault you can courier us the products, if we will arrange a pickup you will be charged the return shipment cost as per actual.

All claims for shortages or damages must be reported to customer service within 24 hours of delivery.

3. Cancellation: * We have a standard cancellation policy of 24 hours or before the product is dispatched- agreed with this. But notify the same via email.

Payment Options

The following modes of payments are available

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
  • Visa Debit cards
  • Netbanking/Direct Debit payments from select banks in India.
  • Cash On Delivery
  • EMI facility (Only for ICICI Bank, Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards)

A full list is available at the time of Check Out and prior to making payments for purchases As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updates may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.

All prices on this web site in Indian Rupees. For international cards used on the site, the bank's applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. Our products are liable for VAT in India.

Security

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provider who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

Out of Stock Situations

Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case, the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

Delivery of products

Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 5 to 8 business days for metro cities and 8 to 12 business days for non-metros from receipt of order and payment depending on the address for delivery.

Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am - 7 pm Monday - Saturday. Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since the transactions are authorised by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order We are not responsible for damage of products after delivery.

All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs to be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

Return/ Cancellation

At Perenne Cosmetics, we strive to give you the very best shopping experience possible.

We will gladly issue a full refund for any full priced (not purchased at any discounts/ sales), unopened (seal should NOT be broken) merchandise that is returned within 3 days from the date of delivery. Simply contact us and return the products to our address. If you want the brand to arrange a pickup, postage will be charged at Rs. 99/- as a return pickup charge.

However, considering that opened, used or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold and delivered.

PLEASE NOTE : ONCE THE SEAL IS BROKEN IT CANNOT BE RESOLD DUE TO HYGIENE REASONS HENCE CANNOT BE RETURNED

Perenne Cosmetics is not responsible for any damage caused after delivery.

In case of any problem or damage during transit with the product, we exchange the product. All you need to do is give us a call/WhatsApp us or email us within 24 hours of delivery. You can reach us on 9643963434/ 8860226469 or info@perennecosmetics.com and we will be happy to assist you.